FAQs

Frequently Asked Questions (FAQs)

1. What is DIBILA?

DIBILA is a luxury and all-rounder fashion brand offering high-quality women’s wear, accessories, and lifestyle products at affordable prices.

2. How can I place an order on DIBILA?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. Choose your preferred payment method and confirm your order.

3. What payment methods do you accept?

We accept major debit/credit cards, UPI, Net Banking, and Wallet payments through secure gateways.

4. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can also check the “Track Order” section on our website.

5. How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location. Remote areas may take a little longer.

6. What is your return and refund policy?

We offer easy returns within 7 days of delivery for unused and unwashed products. Refunds are processed within 5–7 working days after inspection.

7. Do you offer exchanges?

Yes, we offer size or product exchanges for eligible items. Please visit our Return & Exchange page or contact our support team.

8. Are there any shipping charges?

Shipping is free on orders above ₹999. A small delivery fee may apply for orders below that amount.

9. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong product, please contact our support team within 48 hours with photos. We’ll arrange a replacement or refund.

10. How do I contact DIBILA customer support?

You can reach us through the Contact Us page or email us at support@thedibila.com. Our team is available Mon–Sat, 10 AM – 4 PM.

11. Do you ship internationally?

Currently, DIBILA delivers only across India, but we plan to expand to international locations soon.

12. How can I cancel my order?

Orders can be canceled within 24 hours of purchase or before shipment. Once shipped, you can request a return after delivery.

13. How can I get DIBILA’s official registration details?

For verification or business purposes, you can request DIBILA’s official registration and compliance details by emailing us at support@thedibila.com. Our team will share the required documents securely within 7-15 business days.